Refund Policy

Paid Q&A

• If no advocate has been assigned within twice the SLA window (e.g. 48 h for Quick), the full amount is automatically refunded.
• If the user is dissatisfied with the answer, they may file a dispute within 24 hours of receiving the answer with a one-line reason.
• Admin reviews disputes in good faith within 7 business days. Where the dispute is upheld, the full amount is refunded.
• Good-faith answers (i.e. the advocate substantively addressed the question) are not subject to retroactive refund even if the user is dissatisfied with the legal substance.

Video / phone / in-person bookings

• Cancelled by the user 24+ hours before the slot: full refund of both platform fee and the advocate's professional fee (the latter handled via Razorpay Route reversal).
• Cancelled within 24 hours but more than 2 hours before the slot: platform fee refunded; advocate's professional fee subject to the advocate's cancellation policy.
• Cancelled within 2 hours, or no-show: no refund.
• Cancelled by the advocate: full refund of both fees regardless of timing.

User Premium subscriptions

• Cancel any time from your dashboard. Cancellation takes effect at the end of the current billing cycle.
• No pro-rated refund for partial months, except where required by law.
• Free trial: cancel before the trial ends to avoid first charge.

Verified KYC fee (advocates)

• Refundable in full if verification is denied for reasons not attributable to falsified documents.
• Non-refundable where verification is denied due to falsified or misleading documents.

How long refunds take

Once approved, refunds are processed via Razorpay and typically settle in 5–7 business days to the original payment instrument.

Disputes

Unresolved disputes can be escalated to our Grievance Officer (see the Grievance page) and ultimately to the Online Dispute Resolution mechanism under the Consumer Protection Act, 2019.